Diary of a CEO

The determination

I did draw a firm line in the bottom of my heart, returning to office on Thursday, I asked my drive to pick me up 30 minutes before regular time and arrived the office before 7:30 am; complete the " To Do " items, finishing the polishment of EZfly consulting reports and digest what to be addressed in the following meeting and reviews - I done a very fruitful day, beginning at 7:30 am and finished the day by 11:30 pm -- after the show at Riverside -- enjoy the touch keyboard and voice by Kimbo Fu.

I am so happy that I devoted almost all my energy in the everyday life, I am not talking about don't wasting my time, but simply wish to make every detail perfect ; the morning review session, I follow the question of how the retention process doing by our call center reps. how the machanism runs and what's the insufficient resouce and poor result stand for? C. Maybe not getting used of my in-depth interaction and she know that a better preprearing is the only way to follow my review, this is a fact that I learnt from one executive -- when receving answers from question, never accept the wild-guessing instince response, every answers should follow with the fact, only letting fact speaks, and each fact is represent shall equip with supporting findings; a very good way to hav your co-worker think hard before throwing answers to a question.

I also admire the professor's comment on a few things, I must write it down before forgotten:
1. Every Channel work must dig from both side.
2. When it come to 2 or more equvilent solutions, don't try one end only, at least you should deploy some resource to the potential back-ups.
3. Design is for simply our life -- this include organizational design ( my intepretation )

Review followed with HR, I am told that there's a possiblity that our company had a containate desease patient, the sympton lead to an immunity system dysfunction, it cross my mind with AIDS, although I can't jump to the conclusion too soon, but my experience handling such employee in my entertainment days reflect the process and caring of those people; I instruct the HR head to carefuly investage which my instinct is wrong but at the same time, secure every human right / employee benefit to this certain person.

J. was very frustrated. been promoted for just 2 months, he felt that the stress level is getting higher than higher, he felt that we -- the executives didn't trust him or trust the action / plans coming from his division; I had to condcuct my education and couching paraphasing to him, I told him to devoted ones heart , we have to ignor the figures ( target ) first, but concentrate on where we " Believe " we can make it, and the challenging of becoming a director is something can't be experiment, which means when people seeing the glory of you, you are encouting some sycological changes which no body seeing from outside, the mature of becoming a qualified executive is to handle all the contridiction and confrontation smoothly; try to think about the normal distribution in life, we have to deal with 80% of the uncertainly, this apply to an executive also, we have to deal with 80% of not sure, or delima; this is why I always urge our mangers to make decent decision instead of simply decision, we are entitled to make decision and sometime we tried to make it simple and forget the rule of the normal norm, this is why power been abused and unfair situation happend. I told him also that this is only part of the " Homework " in life -- the work, apart from that, we have to face live and death, losing of itimacy, health, family , social issue in the years to come. learn how to " Live with it " not get rid of it -- no one can escape the pain of growth, knowing more and reluctant to do more. I will attend his wedding on Sunday and I wish my encourgement means something to him.

Lunch at A-meil restarant located at the Ambassdor Hotel, one of the legenary restuarant in town with the aboriginal deco. it favous with the local delicacy, during the lunch, I clearfy the difination of Culture and Creative industry with C. she seems contend with this new finding, Culture is not an industry, but a business or mission to preserve, protect and support; Creative is the industry to grow and incubate, some of the element extract from Culture can be development in the creative industry once it follow the commercization pattern such at mass production, decent promotion and variety of channel distribution and can be replicate in quantatity -- a mass manufacturing concept. she is brilliant enough to understand.

a 30 minutes tele-conversation with Mama Lee, and Nacy about the coming Coco Concert, they wish to have the show taking place in Taipei and Kaoching - probably as a show and a showcase to roll out internationally; I didn't reject the idea immediately althought I know I am incapable to handle it physically and sychologically. they will come to Taipei next Friday, I need to prepare something in advance.

Interviewing with 2 leagle candidate, different attribution and attitude, I favor the second candidate as she survive herself in an enviroment full of creative people - the Rock Record Group. anyone work in the creatively enviroment will grow themsleves to a height of learning the communciation pattern with people in different personality, in order to get the thing done. I inform the future supervisor to well discuss with our exsiting leagle representative as I can smell the fire is begin to erupt.

Ezfly consuting yesterday was for knowing the product and the procedure of placing the product, I learn a lot and I am so happy to be a quick learner, to compare it with EZtravel, in 4 catagrory, Ezfly only win in domestic tickets, and this is something not to be proud of - because its major shareholder is airline. I share and learn the secret of product developing process, a fun and interesting interaction.

Egg plane curry dinner with K, a old friend and colleage who suffer significantly in his marriage, I was the witness for the wedding and learn how bad the situation goes, as he told me he devoice last year always, I was happy but knowing they are living together still, this make me feel uneasy, anyway, only him can soothe the suffering. we are only listener.

Kimbo was great, a ture talent and singing from bottom of his heart, Chris came out with the picture of a musical of himself, quite intersting. a project to follow in near future.

My eyes were sore and tired for the day, drop some eye medicine, I am so afriend of being blind when I can see the world. a fear grows in my heart.

I had a great day. so content and so meaingful.

posted by Roger @ 6/03/2005 08:14:00 上午