I shall not raise my emotion
Sending message to Yang and warning myself to " Live every minute hard ", I sit at the conference room, concentrating on the retention discussion. the idea of remove " Termination Download " application form service casue my first upset, why we doing this unpleasantly to cause the uncomfortable feeling of our subscriber? according to one director at the meeting, this is the idea from K. I am not in line with this approach, to direct traffic to call center for all the termination is fine , if we can manage to convince them to stay, but the point is : What to make them stay and why they decided to leave ? to put more hurdle in front of the subscribers and cause them facing problem when plan to terminate our service? is this the " Sincere Service " we've been proud of ? what if one subcriber release this new and agiant consumer benefit action through BBS, the damage of brand is much greater than the termination of subs.K. made assumption for the meeting and asked a staff S. to make comment and collect information from the directors at the meeting ? this statemate really make my mad, I don't care this is in public or not, I am not trying to humilate him or her, but I strongly raise my voice and asked : We have 3 directors in the meeting room, they lead more than 200 people in the company, why can't they assign someone to complet the task, but to follow a not even a " supervisor"'s instruction simply because you asked her to attend the meeting ? my second challenge is : every staff at our company have his or her own role and responsibility, why make S. an exception to the company regulation. don't she have her job decription? and why not follow HR procedure making her a special assistant before you put her at the directors' meeting ? why ? I walked out the office with anger, he didn't respect all the directors in the company, why should I save his face? although he appology to me at my office, but I simply tell him to think about other director's feeling, I agree with him not to challeng him in public again, and I told him this is my last time to provide my opinion in public.
Sending mail to Tokyo , asking the liasion to add my resignation an agend to coming board meeting, he doesn't agree, I must convey my message when former Chairman visit us in early Nov. my wife asked me to take long leave after Nov. 10, this is the strong ambition to show my will. I agree with her.
Talking with Celion and come up with a no-conclusion conclusion. the procedure of correcting contract with NYC is a very unpleasant experience, the only good thing in doing business with government is they will not go bankrupcy - in a way.
Tokoy sending Kish for teaching us the web-sale experience, when inviting him over for lunch, I asked when he join AOL Japan, do they provided any training ? the answer is not, to me, I think the assignment for K to visit us is another learning for him, the value it for him, not for us. why ? I don't really understang.
People have their own agenda, I shall be better prepare for myself, in the end, you must service for yourself.
posted by Roger @ 10/20/2005 08:34:00 上午
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