Running hotels business, a 100% service oriented business, put on smile for every customer ( or potential customer ) is a basic manner, attentive service and harasment service only overlap in thin line; you can't blaim the owner of a Hotel chain showing their smile at the same lips curve and shows the teeth from the same angel; he must allocated his caring to people within his eye contact and letting people feel the same importance, this is a skill rarely developed by other service industry. the problem for him is he met too many people, it's hard for him to memories all the names and charcstic ; he can't really customized himself to each of the customer, so, you have to bear in mind, he smiles to everyone, if you are not the only one, don't get mad.
the dinner with A. at Cosi Cosi is a good one, the famous pizza didn't disappointed me, crispy and good tasting, A. order a house wine, I have my favorus water - S. Periccrino. she is now working in a 3c distribution company handling sales to Europe, she seems happy with her current status , the meal is on her, she insisted; my encounter with current company was via her strong recommendation, I should never forget her effort to pull me from the entertainment swap and discover the telecom / internet world.
late night discussion about " Life ", finaly we have a sponsor for the premium, since the basic requiement was served, then we go into the marketing and promotion tactics, Mr. Lo -- the ideas king for DPP do equipped with bright concept and knowledge about media and advertisement, My supplyment should impressed everyone, Director is trapped in a deep hole and don't know which direction to go, someone saved him from the circle and put him back to the reality.
Giving people a new impression wasn't easy, if you done it purposely, the designed task may fail, once you involved in a project which you can easily ride on and provide your insights, then you beat them all, this is a " Right Timing " strategy, maybe not a strategy, but a doing the right thing right at the right time philosophy.
posted by Roger @ 7/27/2004 11:25:00 下午
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