2003/07/02

Maggie win the best sales / employee of the season today during the Direst Shop manger meeting, supervisor ask her to share her experience to everyone attending the meeting, she not only explained how she did it, but write it down and send it to her manger; she impressed everyone during the meeting, with a record of achieve 502 subscriber for the season, 200 more than her runner up, I listen carefully, and I learn, she reiterate the most important factor : treat everyone potential customer , no matter if she or he is doing window shopping or not. supplement done by her supervisor explained how she did it in a detail look, they say, Maggie always wearing smile, when customer stand, she won't sit, present every paper / document with both hand, she cares, she care her potential customers' feeling with true heart; I am touched by how her collage describe her and how she achieve this record. I touch by her carry our credo " Sincere service " and make a perfect example for everyone in the family, if we can deliver our goal in the long run, our lovely direct sales are the heroes who pave the road for us, my wrap up comments are, to keep 3 customer contact interface as friendly as possible, the we will make a huge difference among customer and among all competitors, the 3 customer contact interface is : DS -- personal contact , CIC -- voice contact and Website - screen contact. Service Business is a tough business

posted by Roger @ 7/02/2003 12:17:00 上午